Terms and Conditions

Creative Gold Contract Agreement

By paying the minimum deposit you are agreeing to our terms and conditions below:

  • 50% deposit required with order and is non refundable as all Apple products are made to order
  • Products can be returned within 7 days if unused
  • When your device is customised it will be opened up and will void any warranty however a 3 month technical warranty will be given from the date of customisation
  • Our warranty is void if any signs of misuse, neglect, accidental damage including water damage or over charging
  • Customisation can be reversed at any time for cost of £50
  • Allow 5-15 working days for custom rear housing to be ready for installation
  • Post and packaging costs will be added if items require delivery and will vary depending on what part of the world items are going
  • Creative Gold are not responsible for any fees or local taxes. Customs policies vary from country to country.
  • Creative Gold are not responsible for damaged or lost phones in the post
  • Lacquering is used to help preserve the gold plate, condition will be retained if looked after however we are not responsible for any accidental damage, misuse or scratches occurred.
  • Creative Gold recommend gold plated products be kept in soft sleeve/pocket type cases to help preserve
  • Creative Gold do not recommend using clip on cases as the might cause damage to lacquer
  • A clear coat film is applied to all pure gold/rose gold/ platinum plated products to help prevent scratches, if this is damaged in anyway the customer is liable for any further damages that might occur as a result of re-applying a new one.
  • A 7-day warranty is given on the clear coat if it peels off on its own. Any forced removal of the clear coat voids all warranties.
  • Creative Gold is not affiliated with Apple inc in anyway